A blessing to consumers, a curse to retailers and the saving grace to the South African Postal Service, online shopping has changed our shopping experience.
You’d be hard-pressed to find someone that hasn’t used Takealot yet with their reliability and great customer service. However, they don’t have everything and this is where we look to the far east counterparts to fill the gaps in our purchasing needs.
Many people use Aliexpress but a not so well known option is Banggood. To put it into perspective, Aliexpress is the equivalent of Bid or Buy. It’s a platform that allows independent suppliers to sell their products.
Banggood, on the other hand, is similar to Takealot. They warehouse, sell through their app and distribute the goods for their suppliers.
Why does this matter? Well, it’s all fine and dandy when you receive your order but when you don’t, Aliexpress can be a bit frustrating as you have to deal with the supplier directly.
Banggood handles the issue themselves and when there are issues, it’s better to deal with a bigger company that has more of a reputation at stake than dealing with a supplier, who just wants to minimize their liability. A sale was made, they have little to lose.
Don’t get me wrong, Banggood is still frustrating but at least the service is a smidgen better.
That being said they are both prone to the bottleneck that is the South African Postal Service.
After having bad experiences with both these apps, I have the say that Banggood has been better at rectifying issues. What’s your experience with these vendors? Let us know in the comment section.